Refund Policy

Scope

This Refund Policy applies to professional application analytics services sold by infrastack (audits, instrumentation implementation, funnel and retention labs, and enablement workshops). This site does not sell physical products, software licenses, or subscription platforms.

Informational pricing

Prices listed on infrastack.digital are indicative. Binding fees appear in a written statement of work or invoice. Refunds are assessed against amounts actually paid under that agreement.

Eligibility and timeframe

If you cancel before kickoff and before we have begun scheduled discovery or preparatory work, you may request a full refund of fees paid for that unused engagement, provided the request is made within fourteen (14) days of payment and no kickoff date has passed.

Partial refunds

If work has started — including discovery calls, tracking-plan workshops, system access review, or draft deliverables — refunds are partial. We deduct fees for time and materials already performed at the rates in the statement of work. Remaining prepaid balances may be refunded within fourteen (14) days of an approved request.

Non-refundable items

The following are non-refundable once delivered or consumed: completed audit reports, completed analysis decks, delivered tracking plans, completed workshop sessions, and third-party costs we incurred with your written approval (for example, temporary tooling seats purchased on your behalf).

Work already started

Once instrumentation or analysis work is underway, you remain responsible for fees covering completed milestones. Canceling mid-engagement does not entitle you to a refund for finished milestones, even if later milestones are unused.

Deposits

Deposits secure scheduling. Deposits become non-refundable seven (7) days before the agreed kickoff date, unless we cancel or we agree in writing to reschedule.

Cancellation and rescheduling

You may request rescheduling with at least seven (7) days’ notice before kickoff at no fee, subject to availability. Cancellations inside seven (7) days may forfeit the deposit. infrastack may reschedule for illness, emergencies, or access blockers outside our control; in those cases deposits carry forward.

No-shows

If your team misses a scheduled workshop or working session without at least twenty-four (24) hours’ notice, that session is considered delivered for billing purposes and is not refundable.

Refund process and method

Email hello@infrastack.digital with your invoice reference, engagement name, and reason for the request. We confirm eligibility within five (5) business days. Approved refunds are returned via the original payment method within ten (10) to fifteen (15) business days after approval, unless a different method is required by your bank or payment provider.

Exceptions

If infrastack materially fails to deliver a milestone described in the statement of work and cannot cure within a reasonable period after notice, you may request a refund for that undelivered milestone. Statutory rights that cannot be waived under Korean law remain unaffected.

Contact

Refund requests: hello@infrastack.digital, +82-2-751-9652, 144-4, Sincheonri, Myoryang-myeon, Yeonggwang-gun, Jeollanam-do, Korea.